1. Log in to your account. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. ClickRequest return.

The customer may return their items to any Pair store from which the goods originated. Refunds will be processed at the store. Return via courier (online purchase): Please contact us at online@pairstudio.co.za or customer.service@pairstudio.co.za and we will arrange a free collection within 5 to 10 working days. Excluded Products: For hygiene reasons, we cannot accept returns of swimwear and socks. Consumers will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods. A customer has a general right to return goods (a ‘cooling-off period’) within 30 calendar days after delivery or in-store purchase, without penalty, should the product be unsatisfactory or incorrect. All items should be unused, in their original condition and returned in the original packaging with the price tag attached and accompanied by a proof of purchase. Should a customer wish to return an item over the 30-day period, but provided that the item/s are in their original condition, in its original packaging and accompanied by a proof of purchase, the customer will be eligible, subject to Pair Studio operations approval, for an exchange of the item/s of equivalent value and/or to a credit note of the original price within a 60-day period from the date of purchase. If any of the aforementioned criteria are not fulfilled by the customer, Pair Studio bears no responsibility to honour an exchange or refund of the item/s that were purchased. General information pertaining to Returns Pair Studio strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act and CGSO guidelines. We are committed to operating our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.  

It may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, Pair Studio reserves the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing, exchanging or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly. If the goods show a defect within the initial 6 (six) month period and are within the manufacturer’s warranty period, Pair stores may, at the customer’s request send the goods to the manufacturer for an assessment and the manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as well or whether any charges will be levied in accordance with the terms of the warranty. All goods repaired in terms hereof will carry a further 3 (three) month warranty which runs concurrently with the 6 (six) month period but may serve to extend the warranty beyond the original 6-month period where the 3 months expire after the 6-month period. If the goods become defective once the Pair warranty has expired, we will endeavour to arrange to repair the goods but bear no responsibility for their failure to do so. No chargeable repairs will be done without the customer’s approval of a quotation first. If within 3 (three) months after the goods have been repaired, the defect persists or a further failure or defect occurs on the repaired component, Pair Studio will replace the product for another of equivalent current value.

Should you need to return an item, received through our delivery service, after the driver has left, it is your responsibility to contact our customer services at online@pairstudio.co.za. Alternatively, return the goods to a Pair store. The undamaged, unused product accompanied with the original invoice, can be returned online or in-store where items may be refunded or replaced subject to due compliance by the customer with these Terms and Conditions. For the avoidance of doubt, any items purchased directly from a physical Pair store may not be returned with an Online Shopping delivery driver. Items eligible for a return via the delivery driver are limited to those purchased through the website and as part of the delivery service. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Consumer’s statutory rights are not affected. Most goods (undamaged and unused) will be refunded or exchanged if they are returned within 30 calendar days of purchase if they are returned in their original condition, unworn and has all swing tickets attached to them (footwear in the original boxes ). If they were defective when purchased or failed due to a design or manufacturing flaw or do not comply with requirements and standards in terms of safety and quality, Pair reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre. Customers are required to present their original invoice. If the packaging or marketing materials indicate a product which materially differs from that which is supplied, then a customer may return the goods, within 10 business days after purchase. Subject to our rights in law to charge the customer for use of the product and to repair the goods for re-stock purposes, Pair will provide the customer with an exchange. If a customer's goods fail or turn out to be materially defective due to a design or manufacturing defect within the first 6 (six) months after purchase, Pair, after conducting a product evaluation, will repair, replace, exchange or provide the customer with a credit note to the value of the item in question. The customer will not be liable for the costs of returning the goods, should it relate to a change of mind purchase. Please note that our delivery agents are not authorised to return goods on delivery unless the reasons for return are in accordance with the Consumer Protection Act (CPA). A customer has a general right to return goods (a ‘cooling-off period’) within 30 calendar days after delivery, without penalty, should the product be unsatisfactory or incorrect. You have 30 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. Should a customer wish to return an item over the 30-day period, but provided that the item/s are in their original condition, in their original packaging and accompanied by a proof of purchase, the customer will be eligible for the exchange of an item/s of equivalent value and/or to a credit note of the original price for 60 days from the date of purchase.